competencies

Competencies describe the behaviours and skills that enable an organisation to be more successful and realise its long-term goals.  Importantly, they provide a map for individuals which outlines expected levels of performance.

Competencies can describe both hard and soft skills.  Hard skills are normally technical while soft skills are behavioural.

Examples of frequently identified competencies include:

  • communication skills

  • people management

  • team skills

  • customer service skills

  • results-orientation

  • problem-solving

Competency frameworks can be used to describe the set of competencies required for a particular role or the organisation as a whole.

A clear understanding of competencies is especially important for organisations going through a change management programme. This is because culture comprises the set of behaviours describing what is "normal" and "how things get done".  The competency framework provides a basis for aligning behaviours by providing an explicit link between an organisation's values, or preferred culture, and individual behaviours.

 

how can we help?

identify

We can help you to identify the competencies which are relevant to your organisation and develop an appropriate framework. We take a pragmatic approach using proven frameworks and tailoring them to your needs.

measure and map

Using world class diagnostics, such as 16PF we can measure and map individuals' competencies. An additional outcome of this process is the identification of hidden talent and those with the ability to sustain a larger role.

feedback, train & develop

The focus is developmental. Feedback is provided to individuals so that training and development needs can be identified. Additional training can be provided for managers to ensure seamless integration with existing training and development processes.

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