Taking a behavioural approach to safety with a safety culture survey. As safety-critical equipment becomes better people become a greater risk. This is because equipment generally fails safe, whereas people tend to fail unsafe.
Some people can be downright infuriating – they seem to be wired differently ….. models of personality such as the Myers Briggs Type Indicator (MBTI) provide helpful insights into human behaviour.
Had the UK Corporate Governance Code applied to UK plc in the run-up to the credit crunch, then perhaps we might have enjoyed more effective risk management, financial control, leadership and accountability
Achieving a marketing orientation requires an investment of time and money; maintaining it requires determination and consistency. But in these recessionary times, can companies really afford not to make such an important investment in their future prosperity – or perhaps even their survival?
This week we have witnessed the corrosive consequences of culture, ethics and corporate governance being allowed to take a back seat at the expense of personal gain and corporate profit ………
The subject of marketing orientation prompted some lively debate last week in Zurich. The occasion was a Marketing Colloquium which I ran for the Zurich University of Applied Sciences’ International Executive MBA programme. The students were smart people, holding senior positions in areas such as engineering, law, IT and accounting. The aim of the colloquium …
Sometimes people do the right things for the wrong reasons. Three years ago a client of mine, who I am going to call Jim, did just this. He had an opportunity to access some government-funded leadership training ….
Web sites and call centres can make or break customer satisfaction. They are expensive to set up and expensive to maintain but when organisational efficiency trumps customer satisfaction …..